CAH RESOURCES
CAH RESOURCES
FORMS.
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The basic consent form for Coordinated Access to Homes - Allows clients to be entered into HIFIS and/or considered for CAH programming.
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The CAH Intake Form is the essential form that allows clients to be referred to CAH programs and provides the important, necessary information for connecting clients and agencies.
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The required form for reimbursement through the Supported Referrals Program. See the Supported Referrals Page for more information.
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The HIFIS Mandatory Fields Form is primarily used for times when a client needs to be entered into HIFIS, but there is no capacity to complete a full Intake Form. This is primarily intended for use in Emergency Shelter settings. Only for use when clients do not want to be a part of CAH.
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TRAINING SCHEDULE
EHSJ, in partnership with the community, offers a host of training opportunities to support the success of CAH. Training needs are assessed regularly and reviewed by the CAH Working Group. If you have suggestions about training, please reach out to EHSJ’s Community of Practice Lead, Stephanie Caul, at scaul@wecanendit.com or training@wecanendit.com.
In the interest of developing a Community of Practice to support housing and homelessness staff in the St. John's metro community, EHSJ is currently launching a training curriculum through CAH. These will be divided into four categories: Info and Privacy, Theoretical, Skills and Tools, and Taking Care of Staff.
This site and the sessions calendar on the main page are currently under development, but please stay tuned for further updates in weeks to come!
If you are interested in attending any upcoming training sessions for Fall 2026, please register using the following link Training Registration Form – Fill out form.
CAH WORKING GROUP
The CAH Working Group is established to advise and support EHSJ in the planning and implementation of CAH, including the development of policies, procedures and protocols. The CAH Working Group also advises and supports EHSJ in the planning and implementation of HIFIS 4, the real-time database created by the Government of Canada that enables communities to work more collaboratively and better understand homelessness.
Members of the CAH Working Group include:
| Name | Title | Agency | |
|---|---|---|---|
| Joby Fleming (CAB co-chair) | Manager of Advocacy Services | Empower | joby@empowernl.ca |
| Valerie Flynn | Residential Manager, Howard House | John Howard Society of NL | vflynn@jhsnl.ca |
| Dave Banfield | Manager of Housing Services | Choices for Youth | dbanfield@choicesforyouth.ca |
| Krista Fudge | Regional Social Work Coordiantor, Housing Division | NL Health Services | kristal.fudge@nlhealthservices.ca |
| Leanne Jesso | Manager of Indigenous Housing and Inclusion | First Light | leanne@firstlightnl.ca |
| David Tilley | Manager, Supportive Housing Services | Newfoundland and Labrador Housing | dgtilley@nlhc.nl.ca |
| Sean Reany | Program Director | Thrive | sreany@thrivecyn.ca |
| Carolyn Reid | Executive Director | The Salvation Army St. John's Housing and Community Services | carolyn.reid-NL@salvationarmy.ca |
| Sherry Whittle | Manager of Housing | The Gathering Place | sherry.whittle@gatheringstjohns.ca |
| Tina Griffin | Manager, Social Work Services | Income and Social Supports,Department of Children, Seniors, and Social Development | tinagriffin@gov.nl.ca |
| Abigail Sheppard | Manager of Systems Coordination | EHSJ | asheppard@wecanendit.com |
| Jennifer Tipple | Senior Director of Strategy & Impact | EHSJ | jtipple@wecanendit.com |
| Katie VanKoughnet | Manager of Knowledge Mobilization | EHSJ | kvankoughnet@wecanendit.com |
If you would like to learn more about the CAH Working Group, please reach out to Abigail Sheppard at asheppard@wecanendit.com.
CAH GUIDE & PROCESS MAP
Download the guide here: CAH Guide
Download the Process Map here: Process Map
Updated resources coming soon.
CONTACTS
Community-based Housing Supports
The following resources work with people experiencing homelessness who are considered to have moderate to high complexity of needs relating to housing stability, such as those related to health, mental health and substance use. Staff meet with participants in-person on a minimum weekly basis, with focus on in-home visits.
| Agency/Program | Staff | Title | Contact | Description |
|---|---|---|---|---|
| Choices for Youth | Priscilla Legrow | Housing Access Worker | plegrow@choicesforyouth.ca 709-327-5739 |
Housing Access Support for Youth, 16-29 |
| Quadrangle | Serena Payne (On Leave) |
Housing Support Worker | spayne@thequadnl.ca 709-682-4003 |
Housing Stability Support for 2SLGBTQIA+ individuals |
| Connections for Seniors | Sarah Porter Faith Flynn |
Housing Case Manager Housing Case Manager |
sarah@connectionsforseniors.ca 709-746-1223 faithflynn@connectionsforseniors.ca 709-770-5015 |
Housing Access Support for older adults/seniors, 55+ Housing Stability Supoort for older adults/seniors, 55+ |
| First Light | Dean Doyle Leah Randell Josh Austin |
Housing Intensive Case Manager Housing Intensive Case Manager Intake Housing Cultural Support Housing Cultural Support Worker |
deandoyle@firstlightnl.ca 709-327-5567 leah@firstlightnl.ca 709-687-4683 josh@firstlightnl.ca 709-853-9317 |
Indigenous individuals |
| John Howard Society NL | Miles Power Jasmine Martin |
Housing-focused Case Manager Housing Support Worker |
mpower@jhsnl.ca 709-730-8295 jmartin@jhsnl.ca 709-689-9001 |
Housing Stability Support for individuals 18+ Housing Access Support for individuals 18+ |
| Stella’s Circle – Just Us | Twilia Thorne | Housing Case Manager | t.thorne@stellascircle.ca 709-730-8208 |
Housing Access and Stability Support for female identifying individuals, 18+, who identify as having criminal history |
| The Gathering Place | Nick Baxter Elizabeth Clarke |
Housing Case Manager | nick@gatheringstjohns.ca 709-753-3234 elizabethclarke@gatheringstjohns.ca 709-753-3234 |
Housing Access and Stability Support for Adults 26+ |
| Thrive | Chantelle Weir Brent Baker |
Individual Support Coordinator | cweir@thrivecyn.ca 709-754-0536 ext. 213 or 709-743-2536 TBD TBD |
Housing Stability Support for Any individuals Housing Access Support for Any Individuals |
| Empower | Patrick O’Brien Theo Walsh |
Residential Support Coordinator Housing Accommodations Coordinator |
patrick@empowernl.ca 709-764-4031 or 709-722-4031 theo@empowernl.ca 709-765-1286 |
Housing Access and Stability Support for any individuals Housing Support for individuals who identify as living with disabilities |
| AIDS Committee of NL | Maria Lawlor | Harm Reduction Housing Coordinator | mlawlor@acnl.net 709-771-3578 or 709-579-8656 |
Housing Stability Support for individuals 16+ |
Other Case Management Supports
The following case management resources are also available through CAH to provide supports to individuals experiencing or at risk of homelessness. Parameters, such as caseload size and length of stay, vary according to the type of resource.
| Agency/Program | Staff | Title | Contact | Description |
|---|---|---|---|---|
| New Day Program (John Howard Society) | Riley Hunt | Manager of New Day Program | rhunt@jhsnl.ca | Case management supports for individuals with criminal justice system involvement |
| Connections for Seniors | Cassandra Horan | Housing Support Worker | cass@connectionsforseniors.ca 709-699-3353 |
Housing supports for older adults/seniors 55+ |
| The Salvation Army – Wiseman Centre | Edward Owusu | Community Service Worker | edward.owusu@salvationarmy.ca | Housing supports for Wiseman Centre shelter stayers |
| Stella’s Circle | Amy Alexander Kara Sheppard Albert Jacobs Joanne Belbin |
Housing-focused Case Managers | a.alexander@stellascircle.ca k.sheppard@stellascircle.ca a.jacobs@stellascircle.ca j.belbin@stellascircle.ca |
Case management supports for shelter stayers, 18+ |
| St. John’s Status of Women Council – Safer Substance Use Program (SSUP) | Hilary Dagg | SSUP Coordinator | hilary@sjwomenscentre.ca 709-725-8700 |
Range of services targeted to women and all gender identities (except for cis men), ages 18+ |
Housing Resources
The following housing resources are available through CAH to ensure available affordable/supportive housing is provided to those who need it most.
| Agency/Program | Staff | Title | Description | |
|---|---|---|---|---|
| AIDS Committee of NL – Transitional Housing | Rhonda Stone | Harm Reduction Housing Coordinator | rstone@acnl.net | 5 self-contained units available onsite for single individuals 18+, preference for HIV+ |
| Connections for Seniors – Permanent Supportive Housing | TBD | TBD | TBD | 12 rooms (with private bathrooms) available in 3-bedroom houses through partnership with City of St. John’s, for older adults/seniors 55+ |
| First Light - Affordable Housing | Megan Pottle | Coordinator of Housing and inclusion | megan@firstlightnl.ca 709-728-8384 |
15 self-contained units available for individuals 18+, preference for Indigenous |
| John Howard Society NL – Garrison Place | Leah Walsh Caitlyn Penton |
Housing Support Workers | lwalsh@jhsnl.ca cpenton@jhsnl.ca |
8 self-contained units available for individuals 18+ (must be Canadian citizens with income < $32,500) |
| The Gathering Place - Mercy House | Sherry Whittle | Manager of Housing | sherrywhittle@gatheringstjohns.ca | |
| The Salvation Army Centre of Hope Wiseman Centre |
Katie Adams |
Supportive Housing Manager |
Katie.Adams2@salvationarmy.ca |
20 self-contained units available for individuals 30+ with history of homelessness and demonstrated interest and need for supportive housing 10 self-contained units available for individuals 30+ with a history of homelessness and mental health diagnosis |
Other Supports
The following resources provide supports to a range of individuals experiencing or at risk of homelessness to meet a variety of needs. These supports are often instrumental in identifying people in need of further supports, and in ensuring that folks have access to complementary resources to support their housing (such as income, healthcare, food, etc.)
| Agency/Program | Staff | Title | Description | |
|---|---|---|---|---|
| Nl Health Services – Harm Reduction Nursing Team | Various | 709-777-1761 (office) 709-682-2668 (cell) |
Harm reduction nursing supports primarily for shelter stayers (substance use, nutrition, etc.) | |
| Downtown Health Collabrative | Various | 709-777-1190 | Walk-in clinic offered through NL Health Services with Nurses, Nurse Practioners and General Practioners. Monday to Friday 9am-3:30pm | |
| Eastern Health – NAVNET | TBD | Community Liaison Clinical Lead | TBD | Intensive case management supports for individuals with multiple and complex needs and systems navigation supports |
| EHSJ – CAH Outreach Team | Vanessa Horlick Christine Byrne Korina Clarke Kevin Murphy Sheri Froude |
Manager of Outreach CAH Outreach Support Lead CAH Outreach Support Workers |
vhorlick@wecanendit.com 709-787-0732 cbyrne@wecanendit.com kclarke@wecanendit.com kmurphy@wecanendit.com sfroude@wecanendit.com |
Outreach supports to identify and connect with shelter stayers and support with paperwork required to access services (CAH Consent Form/Intake Form, NLHC applications, etc.) |
| FoodFirst NL (211) | Pam Anstey |
Program Assistant | pam@foodfirstnl.ca |
Support with food security through community food programs |
| Home Again Furniture Bank | Amy Tulk | Director of Operations | amytulk@homeagainfb.ca | Furniture and housewares for individuals exiting homelessness or experiencing furniture poverty |
| Income Support – Social Work Team | Tina Griffin | Manager, Social Work Services | tinagriffin@gov.nl.ca Note that Case Management Groups are divided according to client last name: |
Income support benefits for individuals and families |
| Newfoundland and Labrador Housing | Kelli Faulkner Brenda Gillingham |
Social Workers | klfaulkner@nlhc.nl.ca bbgillingham@nlhc.nl.ca Emergency Shelter Community Operator Line 709-724-3032 |
Supports with shelter system, rental housing program, rental supplements, and other resources administered through NL Housing. |